gourd vase

Prior to first use, all pieces should be washed by hand in hot soapy water, well rinsed and allowed to air dry.

 

To maintain the integrity of the pieces (i.e., colour, glaze), dishwasher use is not recommended.

 

The base of jugs, mugs and vases may initially sweat. This is normal, and will decrease over time. Please protect delicate surfaces that may be affected by watermarks. If using a vase or jug to hold flowers, please change the water daily.

 

Some marks in the glaze are natural and expected, as is some crazing. This will not affect the use or durability of the pieces.

Minimum order is 500 Euros.

 

A 50% deposit is required within 48 hours of receiving your quote to confirm your order. The remaining balance is due prior to the order being shipped.

 

Regular production time for ceramics is 6 weeks. Once your deposit is received production will begin.

 

VAT is not included in listed prices.

 

Supplying a valid VAT number, EU customers are exempt from paying 23% VAT on listed prices.

 

Outside of the EU, customers are exempt from paying 23% VAT on listed prices.

Shipping is not included in item pricing.

A shipping quote will be provided via email once your order has been reviewed.

For most European Union destinations shipping on orders under 2,000 Euros is quoted at 20% of the total value of your order, and on orders of 2,000 Euros and above shipping is quoted at 15%. Higher rates may apply for specific destinations. Alternatively, customers may work with their own shipper.

For Portugal, on orders under 1000 Euros shipping in boxes is quoted at 5% of the total value of the order. On orders over 1000 Euros shipping is quoted at 10% for pallet shipping.

For shipping outside of the EU, we will supply an estimate through our preferred shipper, NVOxpress. Customers will work directly with NVOxpress to coordinate the shipment and arrange payment. Alternatively, customers may work with their own shipper.

Please note, taxes, duty and/or brokerage on receipt of goods may be applied, depending on the choice of shipping. These additional costs are the sole responsibility of the customer.
​
Orders will be held for 30 days on completion. After that point, storage charges will be applied, pro-rated at 10% of the order value per month. 
​
Once an order has been completed, any items cancelled by the customer will be charged a 15% restocking fee.
​
On receipt of your shipment, you have 24 hours to report any damaged or missing goods. Please ensure to write any packaging damages to boxes or palettes on the proof of delivery document, as well as to photograph any packaging damages. Any boxes reported as 'not delivered' will be dealt with according to the courier company's regulations.